Ying Yang Neon Sign

• pack of: 1
• size & colour: as selected
• product type: Neon Sign
• material: Acrylic and LED Light
• installation not provided
• non-returnable

Our products are custom made as per your required size and finish. Most items like wall art and sculptures/ figurines are dispatched within 1 week. Special items like mirrors, wooden sculptures and clocks may require more time and are dispatched within 2-3 weeks. Our commitment is to dispatch all orders on time and in case there’s any unexpected delay, we make sure to inform you. Please understand that handmade items are not like regular in-stock items and might need more thorough checking before dispatch. Making sure the item is perfect and without error can sometimes take longer than promised timelines. We appreciate your understanding in this matter.

Shipping time is 5-7 days depending on your location and courier availability.

If your order is time-sensitive, please contact us via WhatsApp at +919625157489 to check if we can accommodate your timeline.

We put great care and effort into preparing your artwork and ensuring its safe delivery to you. It's important to note that each piece of art is crafted specifically for you upon placing your order. Therefore, we offer returns or refunds only in special cases (please see below for details).

Cancellation Policy:

If you wish to cancel your order, please do so within 2 hours of placing it. After this time, we will begin processing your order.

Return/Refund Policy:

In the rare event that you receive a damaged product, please contact us within 48 hours to initiate a refund or exchange*.

*To facilitate your claim, please provide:

• Proof of damage
• Order number

Please note that all returns must be in unused condition and in their original packaging.

to be eligible for purchase protection, please send us an unboxing video of your order with the seal intact. the video should clearly cover-

1) opening the wooden crate/ outer corrugated box
2) unwrapping inner covering and revealing the product
3) proof of damage (if any)

Without the unboxing video, you might not be eligible for purchase protection. If you still need help with your order, please contact us on Whatsapp +919625157489