At Uber Decor, every item is made to order with care and precision. As a brand focused on handcrafted, customized furniture and decor, we follow a clear and transparent policy regarding refunds, returns, cancellations, and replacements.

---

1. Returns & Refunds

We do not accept returns once an item has been delivered.

However, we offer:

• Replacement of damaged items or parts, or
• On-site rectification, wherever feasible and applicable.

---

2. Delays in Delivery Are Not Grounds for Refund

Our products are handmade or made to order, and while we strive to meet estimated timelines, delays may occasionally occur due to:

• Material availability
• Production complexity
• Delays from courier/logistics partners

Please note: Delays are not valid grounds for cancellation, refund, or compensation.

If a shipment has already been dispatched and is returned to us due to any reason (including delays or refusal of delivery by the customer), forward and reverse shipping costs will be deducted from the customer’s advance payment or claimed additionally.

---

3. Refused Deliveries / RTO (Return to Origin)

If a customer refuses delivery or if the shipment is returned due to any delivery issue:

• No refund will be issued for the booking or advance amount.
• Return shipping costs (both ways) must be paid by the customer.
• The item will be returned to our warehouse, and the deposit will be forfeited.

---

4. Partial COD / Booking Amount Policy

Any deposit made towards an order—whether 25% or 50% for Partial COD—is treated as a non-refundable booking amount.
This amount covers:

• Material procurement
• Production and labour
• Packaging and initial logistics

If a product is refused or returned, the deposit is not refundable under any circumstances.

---

5. Order Cancellation Policy

If you wish to cancel your order, please do so within 2 hours of placing it.
After this window, your order moves into processing or production and cannot be cancelled.

---

6. Damaged Products / Replacement Process

If your item arrives damaged, please follow these steps:

• Contact us within 48 hours of delivery
• Email: hello@uberdecor.in
• Include:
  • Your order number
  • A clear unboxing video (mandatory)
  • Photos and a description of the damage

We will assign the case to our grievance officer, who will respond within 3–7 working days.

---

7. Mandatory Unboxing Video for All Damage Claims

To process a damage claim, a proper unboxing video is mandatory. This applies especially to fragile items like mirrors, glass decor, and delicate finishes.

The video must clearly show:

• The sealed crate or box
• The entire unwrapping process
• The visible damage or defect

Without a valid unboxing video, no claim or replacement will be accepted.

---

8. Right to Refuse

Uber Decor reserves the right to refuse replacements, refunds, or resolutions if:

• Required evidence is missing
• The product is damaged due to customer handling
• Policy conditions are not met
• The claim is found to be invalid or fraudulent

---

For any further assistance or clarification, feel free to reach out to our team:

Email: hello@uberdecor.in
Website: www.uberdecor.in
Store: 1/71, 2nd Floor, Kirti Nagar Timber Market, New Delhi 110015

We’re here to help, and we appreciate your support as a growing, handcrafted furniture brand.

— Team Uber Decor