Our address is 1/71, 2nd floor (left), Timber market, Kirti Nagar, New Delhi 110015Nearest metro station: Mayapuri (Pink Line), only 5 mins walking distanceGoogle maps location- https://maps.app.goo.gl/9aPA1rHvwXrvnAh37?g_st=icWe are open from Monday to Saturday from 10am to 7pm

How are Uber Decor products made?

All our products are made-to-order as per your selected size, finish, and material. We do not stock items in bulk. Every piece is crafted individually once your order is confirmed.

What is the estimated production time?

Production time varies by category:Mirrors & Glass Items: 14–21 working daysSmall Furniture (Chairs, Tables, Ottomans, Benches): 14–21 working daysBig Furniture (Sofas, Beds, etc.): 21–30 working daysRoom Dividers: 21–30 working daysWall Art (Canvas & Metal): 7–14 working days

How long does shipping take?

Shipping time is additional to production time.Delhi/NCR: 1–2 working daysOther Cities in India: 7–10 working days Please note: Sundays and national/festival holidays are not counted as working days.

Can you expedite an urgent order?

If you have a specific deadline, WhatsApp us at +91 96251 57489 before placing your order. We’ll try our best to accommodate it based on current production and logistics.

Is delivery available across India?

Yes, we deliver PAN India through trusted logistics partners.

Do you accept returns?

We do not accept returns after delivery. However, if your item is damaged, we offer:Replacement of damaged parts/itemsOn-site repair, where applicable

What should I do if I receive a damaged item?

Contact us within 48 hours of delivery at hello@uberdecor.in with:Your order numberA clear unboxing video showing the unopened package, box opening, and visible damagePhotos of the damageWithout a proper unboxing video, we cannot process replacements or claims.

Yes, damaged items are 100% replaced free of cost, provided the unboxing video and claim are valid.

What happens if I refuse delivery or the shipment returns due to delay or wrong address?

If you refuse delivery or the package returns due to any reason, forward and reverse shipping charges will be deducted from your advance or deposit. Deposits on Partial COD are non-refundable in such cases.

Can I cancel my order?

Yes, orders can be cancelled within 2 hours of placing them. After 2 hours, the order moves into production and cannot be cancelled or refunded.

Can I cancel an order if it’s delayed?

No. Since our items are handcrafted and made-to-order, occasional delays may happen due to logistics or production issues. Delays do not qualify for refunds or cancellations. If you're unavailable to receive delivery on a specific date, we can hold the shipment, but not cancel the order.

What payment methods do you accept?

We accept:Full Payment via Razorpay (credit/debit cards, UPI, net banking, wallets, EMI)Partial COD: Pay 50% in advance via link, 50% at the time of delivery (cash or UPI to courier partner)

How does Partial COD work?

You can place an order without paying anything on the website. Once your order is confirmed (via WhatsApp/email), we’ll send you a 50% advance payment link. The remaining 50% will be collected as COD at the time of delivery.

Is the 50% advance refundable?

No. The 25–50% advance is treated as a non-refundable booking amount as we begin production and block materials for your order.

Can I visit the store to make payment or see samples?

Yes! You can:Visit our Kirti Nagar, Delhi store to check materials and finishesPay in-store or confirm your order with our team directlyOur address is 1/71, 2nd floor (left), Timber market, Kirti Nagar, New Delhi 110015Nearest metro station: Mayapuri (Pink Line), only 5 mins walking distanceGoogle maps location- https://maps.app.goo.gl/9aPA1rHvwXrvnAh37?g_st=icWe are open from Monday to Saturday from 10am to 7pm

shipping & delivery policy

At Uber Decor, we create custom-made, handcrafted furniture and decor tailored to your chosen size, material, and finish. As a made-to-order brand, each item is produced individually for you—ensuring uniqueness, quality, and attention to detail.

1. Production Timelines (Tentative)

Below are the estimated production timelines for different product categories. These do not include Sundays or public/festival holidays.

Category	Production Time
Mirrors & Glass Items	18–25 working days
Furniture (Chairs, Tables, Ottomans, Benches)	25–30 working days
Big Furniture (Sofas, Beds, Large Items)	30–45 working days
Room Dividers	21–30 working days
Wall Art (Canvas & Metal)	14–21 working days
Wall Sculptures	18–25 working days

Note:

For customized designs (including any change in size, finish, material, or functionality), please allow an additional 5–7 working days for design approval, template setting, and sampling.
These timelines are tentative estimates, and actual timelines may vary depending on our ongoing production cycle, availability of labour or materials, and third-party vendor coordination.

2. Shipping Timelines

Once your product is ready and passes our quality check, it is packed and dispatched from our warehouse in Delhi.

Location	Estimated Shipping Time
Delhi / NCR	2–4 working days
Other Indian Cities	7–10 working days

Shipping time is in addition to the production timeline. We work with trusted courier and logistics partners; however, Uber Decor is not responsible for delays caused by courier companies or transport conditions.

3. Delays & Exceptions

We are committed to dispatching all orders on time. However, handcrafted items require careful inspection before dispatch to ensure the product is free from defects. This may occasionally extend the production or dispatch time.Please Note:

Delays due to material sourcing, strikes, transport issues, or unexpected events do not qualify for a refund or cancellation.
These timelines are not binding delivery guarantees, and no compensation is offered for delays caused by circumstances beyond our control.
If you're not available to receive delivery, we can hold the shipment temporarily upon request—but we do not cancel time-sensitive orders.

If your order is urgent, we strongly recommend that you WhatsApp us at +91 96251 57489 before placing the order so we can confirm if your delivery deadline can be accommodated.

4. Order Cancellation Policy

Orders can only be cancelled within 2 hours of placing them.
After this window, the order enters production and cannot be cancelled or refunded.

5. Returns & Replacements

Uber Decor does not accept returns once a product is delivered. However, we do offer:

Replacement of damaged parts/items
On-site repair or rectification, wherever applicable

Please report damage within 48 hours of delivery by emailing hello@uberdecor.in with:

Your order number
A clear unboxing video (mandatory)
Photographs and description of the issue

Without an unboxing video showing the sealed package and the damage clearly, we cannot process claims.

6. Refused Deliveries & Logistics-Related Returns

In rare cases where:

The customer refuses delivery, or
The package is returned to us due to delays, unavailability, or incorrect contact/address details,

The forward and return shipping charges will be deducted from any advance or booking amount paid. For Partial COD orders, the deposit (25%–50%) is non-refundable.

7. Our Commitment

We’re a growing brand focused on quality craftsmanship and fair service. Each piece is produced just for you and takes time to create and ship with care. We appreciate your patience and understanding of the made-to-order process.For questions or updates, you can always reach us at hello@uberdecor.in or on WhatsApp: +91 96251 57489.Team Uber Decor