What is the Uber Decor Return and Cancellation Policy for custom-made furniture?

The Uber Decor Return and Cancellation Policy explains that all products are made to order, so returns are not accepted once delivered. However, Uber Decor supports replacements or repairs in case of verified damage. Cancellations are only allowed within 2 hours of placing the order.

Can I return a custom Uber Decor product after delivery?

No. Since every item is handcrafted and customized, Uber Decor does not accept returns. Instead, we provide solutions such as replacement parts or on-site repair based on the issue and location.

How can I cancel my order under the Uber Decor cancellation policy?

You may cancel your order within 2 hours of purchase. After this window, production begins, and cancellation is no longer possible. This helps maintain workflow and ensures timely completion of handcrafted orders.

What should I do if my Uber Decor order arrives damaged?

If damage is noticed, follow the steps outlined in the Uber Decor Return and Cancellation Policy. Share a clear unboxing video of the sealed package along with photos and your order number. Without this, Uber Decor cannot verify or process damage claims.

Does Uber Decor offer refunds for cancelled orders?

Refunds are provided only when cancellations occur within the permitted 2-hour window. After production starts, refunds are not possible due to the made-to-order nature of the product.

How does Uber Decor handle replacements for damaged products?

Uber Decor may replace the damaged component, fix issues through on-site repair, or arrange alternative solutions depending on feasibility. The final resolution depends on the severity of damage and documented evidence.

Are shipping-related damages covered under Uber Decor’s return policy?

Yes, if shipping damage is proven through the required unboxing video. Once verified, Uber Decor initiates the replacement or repair process according to the Uber Decor Return and Cancellation Policy guidelines.

What happens if I refuse delivery or the courier returns my order?

If a delivery is refused or returned due to incorrect address details or unavailability, both forward and return shipping charges are deducted from the amount paid. For Partial COD orders, the advance deposit becomes non-refundable.

Can I modify my order after placing it?

Minor modifications may be possible within the 2-hour cancellation window. After production begins, changes cannot be made due to material allocation, studio scheduling, and craftsmanship workflow.

How do I contact Uber Decor for issues covered by the return and cancellation policy?

For assistance, email hello@uberdecor.in or WhatsApp our team at +91 96251 57489. Support is available for cancellation queries, damage claims, replacement requests, and order-related concerns under the Uber Decor Return and Cancellation Policy.

Return & Cancellation Policy

At Uber Decor, customer satisfaction comes first. We are committed to providing a clear Uber Decor Return Cancellation policy for every handcrafted furniture order. Our Uber Decor Return Cancellation framework ensures you shop with complete peace of mind. Every product you receive is made to order, highlighting expert craftsmanship by our dedicated artisans. Before purchasing, take a moment to review all details below about cancellations, order returns, possible replacements, and our overall process. This structured overview gives you confidence throughout your shopping journey.

1. Returns & Refunds Policy for Handcrafted Furniture

Our return and refund policy is designed with custom-made furniture in mind. Returns are not accepted after delivery as every order is crafted just for you.

However, if a problem arises with your order, we may offer these solutions:

Replacement of a damaged item or part when reported within the relevant period.
On-site repairs wherever possible and applicable for handcrafted furniture.

2. Production Delays & Key Points in the Uber Decor Return Cancellation Policy

Each piece we offer is made to order. Sometimes, delays happen for reasons including:

Sourcing rare or unique materials
Complex manufacturing techniques
Third-party courier or logistics delays

Note: Delays in production or delivery are not considered valid grounds for activating the Uber Decor Return Cancellation option. This means no special refund, compensation, or exception against our cancellation terms will be provided based solely on shipping or production delays.

If a parcel is shipped but returned to us—either due to delivery refusal or other issues—all related shipping costs are deducted from the advance you paid.

3. Refused Deliveries and Returned Shipments

If your item is refused at delivery or is returned following a failed delivery, these return guidelines come into effect:

The booking or advance paid is non-refundable.
All shipping charges (outbound and reverse) become your responsibility by default.
Returned items remain with us, and any deposited amount is fully forfeited.

4. Booking Amount and COD Advance Policy

All booking amounts and advances for Cash on Delivery (25% or 50%) are treated as non-refundable. This ensures coverage for:

Purchasing materials for bespoke orders
Labor and production costs
Packing and logistics expenses

If you choose to cancel after your order confirmation, your deposit remains non-refundable in all instances.

5. Cancellation Window and Order Cancellation Process

Need to cancel an order? Please complete your request within 2 hours of purchase. After the cancellation window closes, production begins, and your order cannot be cancelled. To understand more about custom furniture returns, check the guidelines for custom order return rules.

6. Damaged Product Protocol (Steps for Reporting Product Damage)

If your order arrives damaged, start the replacement procedure after delivery damage using these steps:

Notify us within 48 hours of delivery, providing clear details.
Email your information to hello@uberdecor.in.
Prepare these supporting items:
- Your order number
- An essential unboxing video
- Clear photographs and brief notes describing the problem

We will evaluate your request and reply within 3–7 business days.

7. Unboxing Video Rules for Shipping Damage Procedure

A full unboxing video is mandatory for all delivery damage claims or requests processed under the shipping damage procedure. Especially for glass and mirror items, this video is essential evidence.

Your required video must display:

The sealed packaging before it is opened
Each unpacking step
Any visible product defects or faults

Without a proper video, we cannot consider damage claims.

8. Right to Refuse Requests

Uber Decor holds the right to refuse requests related to refunds, replacements, or additional support in these cases:

Any required evidence is missing or incomplete
It is clear that the damage was caused during customer setup
Failure to meet all policy standards
Attempted fraud or violation of the Uber Decor Return Cancellation policy

9. Glass and Mirror Replacement Specifics

Free Replacement:
If a verified Uber Decor vendor operates in your city, mirror and glass damage is replaced at no cost.
Refund / Reimbursement (No Vendor Nearby):
If your area lacks a vendor, we refund you for mirror/glass value.
- The reimbursement is up to ₹100 per sq. ft.
- For instance, a 6 x 3 ft mirror means ₹1,800 is refunded for 18 sq. ft.
- If replacement is not possible, you must arrange local fitting at your expense.
Claims Process:
- Submit a claim within 48 hours, with photo or video proof attached.
- Uber Decor reviews your claim and informs you about possible refund or replacement steps.
- If approved, refunds process in 7–10 business days.
Exclusions:
This service does not cover issues arising after delivery or from unauthorized repairs.

For further help with the Uber Decor Return Cancellation process, contact our responsive customer team:

Email: hello@uberdecor.in
Website: www.uberdecor.in
Store: 1/71, 2nd Floor, Kirti Nagar Timber Market, New Delhi 110015

Uber Decor promises every customer the comfort of a fair Uber Decor Return Cancellation policy, ensuring a transparent and smooth experience throughout.

— Team Uber Decor