At Uber Decor, we create custom-made, handcrafted furniture and decor tailored to your chosen size, material, and finish. As a made-to-order brand, each item is produced individually for you—ensuring uniqueness, quality, and attention to detail.
1. Production Timelines (Tentative)
Below are the estimated production timelines for different product categories. These do not include Sundays or public/festival holidays.
| Category |
Production Time |
| Mirrors & Glass Items |
14–21 working days |
| Small Furniture (Chairs, Tables, Ottomans, Benches) |
14–21 working days |
| Big Furniture (Sofas, Beds, Large Items) |
21–30 working days |
| Room Dividers |
21–30 working days |
| Wall Art (Canvas & Metal) |
7–14 working days |
| Wall Sculptures |
12–17 working days |
Note:
- For customized designs (including any change in size, finish, material, or functionality), please allow an additional 5–7 working days for design approval, template setting, and sampling.
- These timelines are tentative estimates, and actual timelines may vary depending on our ongoing production cycle, availability of labour or materials, and third-party vendor coordination.
2. Shipping Timelines
Once your product is ready and passes our quality check, it is packed and dispatched from our warehouse in Delhi.
| Location |
Estimated Shipping Time |
| Delhi / NCR |
1–2 working days |
| Other Indian Cities |
7–10 working days |
Shipping time is
in addition to the production timeline. We work with trusted courier and logistics partners; however, Uber Decor is
not responsible for delays caused by courier companies or transport conditions.
3. Delays & Exceptions
We are committed to dispatching all orders on time. However,
handcrafted items require careful inspection before dispatch to ensure the product is free from defects. This may occasionally extend the production or dispatch time.
Please Note:
- Delays due to material sourcing, strikes, transport issues, or unexpected events do not qualify for a refund or cancellation.
- These timelines are not binding delivery guarantees, and no compensation is offered for delays caused by circumstances beyond our control.
- If you're not available to receive delivery, we can hold the shipment temporarily upon request—but we do not cancel time-sensitive orders.
If your order is urgent, we strongly recommend that you
WhatsApp us at +91 96251 57489 before placing the order so we can confirm if your delivery deadline can be accommodated.
4. Order Cancellation Policy
- Orders can only be cancelled within 2 hours of placing them.
- After this window, the order enters production and cannot be cancelled or refunded.
5. Returns & Replacements
Uber Decor does
not accept returns once a product is delivered. However, we do offer:
- Replacement of damaged parts/items
-
On-site repair or rectification, wherever applicable
Please report damage
within 48 hours of delivery by emailing
hello@uberdecor.in with:
- Your order number
- A clear unboxing video (mandatory)
- Photographs and description of the issue
Without an
unboxing video showing the sealed package and the damage clearly, we cannot process claims.
6. Refused Deliveries & Logistics-Related Returns
In rare cases where:
- The customer refuses delivery, or
- The package is returned to us due to delays, unavailability, or incorrect contact/address details,
The
forward and return shipping charges will be deducted from any advance or booking amount paid. For
Partial COD orders, the deposit (25%–50%) is
non-refundable.
7. Our Commitment
We’re a growing brand focused on quality craftsmanship and fair service. Each piece is produced just for you and takes time to create and ship with care. We appreciate your patience and understanding of the made-to-order process.For questions or updates, you can always reach us at
hello@uberdecor.in or on
WhatsApp: +91 96251 57489.
Team Uber Decorwww.uberdecor.in
At Uber Decor, we stand behind the quality of our craftsmanship and materials. All our products are thoughtfully designed and handcrafted in India, and we ensure every piece meets our exacting standards before it reaches your home.
🪞 Mirrors
-
1-Year Warranty on manufacturing defects
-
1-Year Warranty on Glass, backed by Modi Guard, our trusted mirror supplier
-
In the rare case of transit damage, we offer 100% free replacement—even though most courier services do not insure fragile items
🪑 Furniture
-
1-Year Warranty on any manufacturing defects (structure, assembly, finish)
-
1-Year Warranty on Metal Mechanisms like swivel, rocker, etc.
- 1 Year Warranty on items made with Engineered wood
-
5-Year Warranty on core materials, including solid wood & plywood wood, foam (Sleepwell or equivalent, while some foam have higher warranty period)
- This warranty covers sagging, warping, or premature wear under normal use
- Warranty can be extended for furniture using premium materials as this is issued by raw materials brands directly
🎨 Decor Items
Our decorative pieces are handcrafted artworks, made with natural materials and artisan finishes. As each item is unique and made in small batches, we do not offer formal warranties on these pieces.
However, if you receive an item damaged in transit or with any irregularity, our team will be happy to assist you on a case-by-case basis.
For warranty support, claims, or questions, please contact our customer service at hello@uberdecor.in or via WhatsApp. We’re here to help every step of the way.
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At Uber Decor, every item is made to order with care and precision. As a brand focused on handcrafted, customized furniture and decor, we follow a clear and transparent policy regarding refunds, returns, cancellations, and replacements.
1. Returns & Refunds
We do not accept returns once an item has been delivered.
However, we offer:
-
Replacement of damaged items or parts, or
-
On-site rectification, wherever feasible and applicable.
2. Delays in Delivery Are Not Grounds for Refund
Our products are handmade or made to order, and while we strive to meet estimated timelines, delays may occasionally occur due to:
- Material availability
- Production complexity
- Delays from courier/logistics partners
Please note: Delays are not valid grounds for cancellation, refund, or compensation.
If a shipment has already been dispatched and is returned to us due to any reason (including delays or refusal of delivery by the customer), forward and reverse shipping costs will be deducted from the customer’s advance payment or claimed additionally.
3. Refused Deliveries / RTO (Return to Origin)
If a customer refuses delivery or if the shipment is returned due to any delivery issue:
-
No refund will be issued for the booking or advance amount.
-
Return shipping costs (both ways) must be paid by the customer.
- The item will be returned to our warehouse, and the deposit will be forfeited.
4. Partial COD / Booking Amount Policy
Any deposit made towards an order—whether 25% or 50% for Partial COD—is treated as a non-refundable booking amount.
This amount covers:
- Material procurement
- Production and labour
- Packaging and initial logistics
If a product is refused or returned, the deposit is not refundable under any circumstances.
5. Order Cancellation Policy
If you wish to cancel your order, please do so within 2 hours of placing it.
After this window, your order moves into processing or production and cannot be cancelled.
6. Damaged Products / Replacement Process
If your item arrives damaged, please follow these steps:
- Contact us within 48 hours of delivery
- Email: hello@uberdecor.in
- Include:
- Your order number
- A clear unboxing video (mandatory)
- Photos and a description of the damage
We will assign the case to our grievance officer, who will respond within 3–7 working days.
7. Mandatory Unboxing Video for All Damage Claims
To process a damage claim, a proper unboxing video is mandatory. This applies especially to fragile items like mirrors, glass decor, and delicate finishes.
The video must clearly show:
- The sealed crate or box
- The entire unwrapping process
- The visible damage or defect
Without a valid unboxing video, no claim or replacement will be accepted.
8. Right to Refuse
Uber Decor reserves the right to refuse replacements, refunds, or resolutions if:
- Required evidence is missing
- The product is damaged due to customer handling
- Policy conditions are not met
- The claim is found to be invalid or fraudulent
For any further assistance or clarification, feel free to reach out to our team:
Email: hello@uberdecor.in
Website: www.uberdecor.in
Store: 1/71, 2nd Floor, Kirti Nagar Timber Market, New Delhi 110015
We’re here to help, and we appreciate your support as a growing, handcrafted furniture brand.
— Team Uber Decor
