Location	Estimated Shipping Time
Delhi / NCR	2–4 working days
Other Indian Cities	7–10 working days

Shipping time is in addition to the production timeline. We work with trusted courier and logistics partners; however, Uber Decor is not responsible for delays caused by courier companies or transport conditions.

3. Delays & Exceptions

We are committed to dispatching all orders on time. However, handcrafted items require careful inspection before dispatch to ensure the product is free from defects. This may occasionally extend the production or dispatch time.Please Note:

• Delays due to material sourcing, strikes, transport issues, or unexpected events do not qualify for a refund or cancellation.
• These timelines are not binding delivery guarantees, and no compensation is offered for delays caused by circumstances beyond our control.
• If you're not available to receive delivery, we can hold the shipment temporarily upon request—but we do not cancel time-sensitive orders.

If your order is urgent, we strongly recommend that you WhatsApp us at +91 96251 57489 before placing the order so we can confirm if your delivery deadline can be accommodated.

4. Order Cancellation Policy

• Orders can only be cancelled within 2 hours of placing them.
• After this window, the order enters production and cannot be cancelled or refunded.
  

5. Returns & Replacements

Uber Decor does not accept returns once a product is delivered. However, we do offer:

• Replacement of damaged parts/items
• On-site repair or rectification, wherever applicable

Please report damage within 48 hours of delivery by emailing hello@uberdecor.in with:

• Your order number
• A clear unboxing video (mandatory)
• Photographs and description of the issue

Without an unboxing video showing the sealed package and the damage clearly, we cannot process claims.

6. Refused Deliveries & Logistics-Related Returns

In rare cases where:

• The customer refuses delivery, or
• The package is returned to us due to delays, unavailability, or incorrect contact/address details,

The forward and return shipping charges will be deducted from any advance or booking amount paid. For Partial COD orders, the deposit (25%–50%) is non-refundable.

7. Our Commitment

We’re a growing brand focused on quality craftsmanship and fair service. Each piece is produced just for you and takes time to create and ship with care. We appreciate your patience and understanding of the made-to-order process.For questions or updates, you can always reach us at hello@uberdecor.in or on WhatsApp: +91 96251 57489.Team Uber Decor

www.uberdecor.in